Privacy Policy

Effective Date: July-01-2026 Last Updated: August 27, 2026

This Privacy Policy describes how Starrise AI ("Company," "we," "us," or "our") collects, uses, discloses, and protects information in connection with your access to and use of the Starrise AI web application at starriseai.com and related services (collectively, the "Service").

This Policy should be read together with our EULA/Terms of Service. By registering for an account or using the Service, you agree to the collection and use of information as described in this Policy.

1. Information We Collect

1.1 Information You Provide Directly

  • Account information: name, email address, password (stored in hashed form), company/organization name, job title.
  • Billing information: billing address and payment details, collected and processed via our third-party payment processor (see Section 3). We do not store full payment card numbers on our own servers.
  • Brand and monitoring inputs: brand names, keywords, competitor names, domains, and other information you configure within the Service to define what is monitored on your behalf.
  • Communications: information you provide when contacting support, responding to surveys, or otherwise communicating with us.

1.2 Information Collected Automatically

  • Usage data: pages and features accessed, actions taken within the dashboard, timestamps, session duration, and similar interaction data.
  • Device and log data: IP address, browser type, operating system, device identifiers, referring URLs, and standard server log data.
  • Cookies and similar technologies: used for authentication, session management, analytics, and remembering preferences. See Section 5 for details.
  • Website visits: on starriseai.com we keep our own first-party visit record, with a random identifier stored in your browser, the pages you view, the referring site, campaign tags in the link (such as utm_source), your browser type and your approximate country. We do not store your IP address in it, and we do not share it with advertisers. If you request a free report, the visit is linked to the website and email you enter.

1.3 Information From Third-Party AI Engines and Platforms

To provide brand visibility monitoring, the Service queries and aggregates publicly available outputs from third-party AI engines and platforms based on the brand names, keywords, and competitors you configure. This may include:

  • AI-generated responses referencing your brand, product, or competitors;
  • Frequency, sentiment, and context of brand mentions across monitored AI engines;
  • Derived analytics such as visibility scores, share-of-voice metrics, and trend data.

This data is collected from the outputs of third-party systems, not from your own private accounts on those platforms, unless you explicitly connect a third-party integration (see Section 1.4).

1.4 Information From Optional Integrations

If you choose to connect third-party services (e.g., analytics platforms, marketing tools, or CRM systems) to the Service, we may collect information from those services as authorized by you during the connection process. You can disconnect these integrations at any time within your account settings.

2. How We Use Information

We use the information we collect to:

  • Provide, operate, and maintain the Service, including generating Analytics Outputs;
  • Create and manage your account, including free trial access and conversion to paid subscriptions;
  • Process payments and manage billing;
  • Communicate with you, including service updates, security alerts, and support responses;
  • Monitor, analyze, and improve the Service, including troubleshooting and developing new features;
  • Detect, prevent, and address fraud, abuse, security incidents, and technical issues;
  • Comply with legal obligations and enforce our agreements.

We do not sell your personal information to third parties.

3. How We Share Information

We may share information with:

  • Service providers: hosting providers, payment processors, analytics providers, and customer support tools that process data on our behalf under contractual confidentiality and data protection obligations.
  • Third-party AI engines: where necessary to submit monitoring queries in order to generate Analytics Outputs. We do not transmit your account credentials, billing information, or other unrelated personal data to these engines.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
  • Legal and safety purposes: where required to comply with applicable law, respond to lawful requests from public authorities, or protect the rights, property, or safety of Company, our users, or others.
  • With your consent: for any other purpose disclosed to you at the time of collection or with your consent.

We do not share your brand monitoring configurations or Analytics Outputs with other customers.

4. Data Retention

We retain personal information for as long as necessary to provide the Service and fulfill the purposes described in this Policy, including:

  • Account and billing data: for the duration of your account plus a reasonable period thereafter for legal, tax, and accounting purposes.
  • Trial account data: as described in our EULA/Terms of Service, Trial data may not be retained if you do not convert to a paid subscription.
  • Usage and log data: typically retained for 24 months for security and analytics purposes, then deleted or anonymized.

You may request deletion of your data as described in Section 7.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate your session and keep you logged in;
  • Remember preferences and settings;
  • Understand usage patterns and improve the Service through analytics tools.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service, including your ability to remain logged in.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a security incident affecting your personal data, we will notify you and any applicable authorities as required by law.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or update your personal information;
  • Request deletion of your personal information;
  • Object to or restrict certain processing;
  • Request a copy of your data in a portable format;
  • Withdraw consent, where processing is based on consent;
  • Opt out of marketing communications by using the unsubscribe link in any email or contacting us directly.

To exercise these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law.

8. Additional Disclosures for California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended, may give you additional rights, including the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the "sale" or "sharing" of personal information (we do not sell or share personal information for cross-context behavioral advertising). To exercise these rights, contact us at [email protected].

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own, including the United States, where our servers and service providers are located. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) to protect personal data transferred internationally.

10. Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verified parental consent, we will take steps to delete that information.

11. Third-Party Links and Services

The Service may reference or link to third-party AI engines, platforms, or websites that are not owned or controlled by Company. This Policy does not apply to those third-party services, and we encourage you to review their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Service or by other reasonable means (e.g., email) prior to the change taking effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: [email protected]